Withdrawal Limits & Processing Times
jus22 keeps its payout structure straightforward. The table below covers every number you need before submitting your first jus22 withdraw request.
| Parameter | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | RM40 | Per transaction |
| Maximum daily withdrawal | RM25,000 | Resets at midnight MYT |
| Standard processing time | 33 minutes | After approval by finance team |
| First-time withdrawal | Up to 6 hours | KYC review included |
| Wagering requirement | 10× | Applies to bonus funds before withdrawal |
| Currency | RM (MYR) | Malaysian Ringgit only |
How to Submit a Withdrawal Request
Follow these steps exactly to avoid delays. Every field matters — a mismatched bank account name is the most common reason withdrawals are put on hold.
-
1
Log in to your jus22 account
Visit jus22 Login and sign in with your registered mobile number and password. If you are on the go, the jus22 App has a dedicated Cashier tab on the bottom navigation.
-
2
Open Cashier → Withdrawal
Tap the Cashier icon (wallet symbol) from the main dashboard. Select "Withdrawal" from the two tabs at the top of the Cashier screen.
-
3
Choose your payment method
Select from DuitNow, Touch 'n Go eWallet, FPX Online Banking or Bank Transfer. Make sure you pick the same method you deposited with — mixing methods can delay manual review.
-
4
Enter amount and bank details
Key in a withdrawal amount of at least RM40. Fill in your bank account number, account holder name, and bank name exactly as they appear on your bank record. The name must match your jus22 registration name.
-
5
Confirm with your withdrawal PIN
Enter your 6-digit withdrawal PIN. If you have not set one, go to Account Settings → Security → Set Withdrawal PIN before proceeding. This PIN is separate from your login password.
-
6
Track your request status
Once submitted, a pending notification appears under Cashier → Transaction History. Status changes from Pending → Processing → Approved → Transferred. You will receive an in-app notification when the funds leave jus22 to your account.
Payment Methods for Withdrawals
All four payment channels supported by jus22 work for both deposits and withdrawals. Deposit time is included for comparison — the speed difference shows you why Touch 'n Go and DuitNow are the most popular choices.
- Touch 'n Go eWallet Linked TNG account must be under your registered name. Withdraw straight to your TNG balance — useful if your phone wallet is already your main spending tool. Deposit ~3 min · Withdrawal ~33 min
- DuitNow Transfer to any DuitNow-registered mobile number or IC number. Fastest bank-level option for Malaysian accounts. Confirm your DuitNow proxy is active before requesting. Deposit ~3 min · Withdrawal ~33 min
- FPX Online Banking Covers Maybank, CIMB, RHB, Hong Leong, Public Bank and more. Funds arrive in your bank account — ideal if you prefer traditional banking. Slightly longer depending on your bank's cut-off times. Deposit ~3 min · Withdrawal ~33 min
- Bank Transfer Direct interbank transfer to your Malaysian bank account. Best suited for larger amounts close to the RM25,000 daily limit. Provide your full SWIFT/IBG account details. Deposit ~3 min · Withdrawal ~33 min
KYC Verification: What It Is and When You Need It
KYC (Know Your Customer) is a one-time identity check that every jus22 player must complete before their first withdrawal. It protects your account against unauthorised access and ensures winnings reach the right person. You will only do this once.
The jus22 KYC review team processes submissions within 2 hours during normal operating hours. Documents submitted late at night may take slightly longer, but all reviews are completed before the 6-hour first-withdrawal window expires.
Accepted Identity Documents
You need to submit one primary identity document. jus22 accepts any of the three options below. Make sure the document is valid (not expired) and the details match exactly what you used when registering.
National ID Card (NID)
MyKad or equivalent Malaysian national identity card. Both sides required — front showing your photo and IC number, back showing your address.
Passport
Photo page and personal data page (the page with your photo, full name and passport number). Must not be expired.
Driving Licence
Malaysian driving licence showing full name and IC number. Front side is sufficient; back side preferred for address confirmation.
How to Upload Your KYC Documents
The upload process takes about 3 minutes on mobile. Have your document and phone camera ready before you start.
-
1
Go to Account → Verification
After logging in, tap your profile icon (top-right), then select "Verification" from the dropdown menu. You will see a KYC status indicator — it starts as "Unverified".
-
2
Select your document type
Choose National ID Card, Passport or Driving Licence from the dropdown. The form will adjust to show how many sides you need to upload for that document type.
-
3
Photograph or scan your document
Use your phone camera or a flatbed scan. The image must show all four corners, clear text and no glare. JPEG, PNG and PDF formats are accepted. Maximum file size is 5 MB per image.
-
4
Upload and submit for review
Tap "Upload" for each document side, preview the images to confirm they are legible, then tap "Submit for Review". You will see a confirmation screen and an in-app notification with your submission reference number.
-
5
Wait for approval (up to 2 hours)
The jus22 review team checks your documents and updates your account status to "Verified" once approved. You will receive a push notification or in-app message. After that, your first jus22 withdraw proceeds automatically.
Photo Quality Requirements
Poor image quality is the single biggest reason KYC submissions fail on the first attempt. Following these four tips will get your document approved without a resubmission.
Good lighting: Photograph in natural light or a well-lit room. Avoid overhead fluorescent light directly above the document — it creates a white glare patch that blocks text.
All four corners visible: Do not crop the document edges. Lay the card or passport flat on a plain dark surface and capture the full rectangle with a small border around it.
Text must be readable: Zoom in after taking the photo to confirm your IC number, full name and date of birth are clearly legible. Blurry text = automatic rejection.
No editing or covering: Do not crop, annotate, or place stickers over any part of the document. The review system flags altered images automatically.
Your Documents and Privacy
jus22 uses your KYC documents only for identity verification. They are stored in encrypted form and accessed only by the compliance team. Your documents are never shared with third parties for marketing purposes.
Once your account is verified, you will not be asked to resubmit documents unless there is a specific account security event — for example, if you request a name change or if unusual activity is detected. You can read the full data handling policy at Privacy Policy.
Why Withdrawals Get Rejected — and How to Fix Them
Most jus22 withdraw rejections come from one of six predictable causes. Each one has a straightforward fix.
-
Name mismatch between account and bankFix: Update your jus22 display name via Account Settings → Personal Info, or use a bank account registered under the exact same name you used at sign-up. Contact Live Chat if the name cannot be changed.
-
Bonus wagering requirement not metFix: Check your Bonus page for remaining wagering balance. The requirement is 10× the bonus amount. For example, a RM100 bonus requires RM1,000 in qualifying bets before withdrawal of bonus-derived funds.
-
KYC documents not yet verifiedFix: Complete the KYC upload process described in this guide. Check your document status under Account → Verification. If status shows "Rejected", resubmit with clearer images.
-
Incorrect bank account numberFix: Double-check the account number digit by digit before submitting. Once a withdrawal is submitted with an incorrect number, it must be cancelled and resubmitted — this adds processing time.
-
Amount below RM40 minimumFix: Increase the withdrawal amount to at least RM40. You cannot request a smaller amount — the form will show an error before submission if you try.
-
Daily limit already reachedFix: The RM25,000 daily withdrawal cap resets at midnight MYT. If you have reached the limit, your next withdrawal will process after midnight. VIP Plus, Prime and Elite members have higher daily limits — see the Bonus & VIP page for details.