Overview
jus22 operates at https://jus22.cam and provides online gaming services to players in Malaysia. This Privacy Policy explains what personal data jus22 collects from you, how that data is used, who it may be shared with, and the rights you hold over your own information.
By creating a jus22 account, accessing the jus22 App, or continuing to browse this website, you confirm that you have read and understood this policy. If you do not agree, please stop using our services and do not register an account.
What Personal Data We Collect
We collect data in two ways: directly from you when you register or transact, and automatically as you use the platform.
Data you give us directly
| Data Type | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, National ID / Passport / Driving Licence number | Registration & KYC verification |
| Contact | Mobile number, in-app username | Account creation |
| Financial | Bank account number, Touch 'n Go eWallet ID, DuitNow reference, FPX transaction ID | Deposit or withdrawal request |
| Verification documents | Scanned ID image, selfie photo for liveness check | First withdrawal (KYC) |
Data collected automatically
- Device & technical data: IP address, device model, operating system version, browser type.
- Usage data: Pages visited on jus22, games launched, session duration, bet and game history.
- Location data: Country and approximate region inferred from your IP address — used to confirm you are in a permitted region.
Why We Use Your Data
jus22 processes your personal data only for the purposes listed below. We rely on one or more lawful bases for each purpose.
| Purpose | Lawful Basis |
|---|---|
| Opening and managing your account | Performance of contract |
| Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and bank transfer | Performance of contract |
| Verifying your identity before your first withdrawal (KYC) | Legal obligation |
| Preventing fraud, money laundering and underage gambling | Legal obligation / legitimate interest |
| Personalising game recommendations and bonus offers | Legitimate interest |
| Sending service-related notifications (deposit confirmed, withdrawal processed) | Performance of contract |
| Improving platform stability and game loading performance | Legitimate interest |
| Responding to Live Chat and support queries | Legitimate interest |
We will not use your data for any purpose not listed above without first informing you and, where required, obtaining your consent.
Third Parties We Share Data With
jus22 does not sell your personal data. We share data with the following categories of third parties only to the extent necessary:
- Payment processors: Your financial details are passed to Touch 'n Go, DuitNow, FPX and partner banks to complete your transaction. These parties act as independent controllers under their own privacy policies.
- Game providers: Pragmatic Play, KA Gaming, Playtech, Habanero and Evolution receive your username and session token to load games securely. They do not receive your full identity or financial data.
- Identity verification services: A third-party KYC partner receives your uploaded documents to confirm your identity before your first withdrawal. Documents are not stored beyond the verification period.
- Analytics & security: We use server-side analytics tools to monitor platform performance and detect suspicious activity. These tools receive anonymised or pseudonymised data only.
- Legal authorities: We may disclose your data when required by Malaysian law, a court order, or a regulatory body — and only to the minimum extent required.
All third-party partners are bound by data processing agreements requiring them to protect your information to at least the same standard as jus22.
How Long We Keep Your Data
We keep your data for as long as your account is active and for a defined period afterwards:
- Account data and transaction history: Retained for 7 years from the date of each transaction, as required for financial record-keeping.
- KYC documents: Retained for 5 years after your account is closed, unless a longer period is required by law.
- Chat support logs: Retained for 12 months, then deleted.
- Analytics data: Anonymised after 90 days; raw logs deleted after 12 months.
When the retention period expires, data is permanently deleted or irreversibly anonymised. You may request early deletion (see Your Rights below), subject to any legal retention obligations that override the request.
Your Rights as a User
As a jus22 account holder you have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information on your account.
- Deletion: Request that we delete your data, subject to legal retention requirements. Closing your account triggers deletion of non-mandatory data.
- Restriction: Ask us to limit how we process your data while a dispute is under review.
- Objection: Object to processing based on legitimate interest — for example, opting out of personalised bonus recommendations.
- Portability: Receive your transaction history and account information in a machine-readable format (CSV or JSON).
Security Measures
jus22 applies the following technical and organisational measures to protect your data:
- TLS 1.3 encryption for all data in transit between your browser or app and our servers.
- Passwords are stored using an adaptive hashing algorithm — we never store them in plain text.
- Financial data (bank account numbers, eWallet IDs) is encrypted at rest using AES-256.
- Access to personal data by jus22 staff is role-based and logged; only staff with a documented need can access any given record.
- Our infrastructure undergoes regular penetration testing by an independent security firm.
No system is completely impenetrable. If you suspect your account has been accessed without your permission, contact our 24/7 Live Chat immediately so we can suspend the session and investigate.
Players Under 18
jus22 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is carried out during KYC review before your first withdrawal.
If we discover that a registered account belongs to a person under 18, that account will be suspended immediately, any balance will be returned in full, and all associated data will be deleted without delay.
Parents and guardians who believe a minor has opened a jus22 account should contact Live Chat immediately with the relevant details.
Changes to This Policy
jus22 may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable law. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Show a notification to logged-in users on their next session.
Continuing to use jus22 after a policy update means you accept the revised terms. We recommend reviewing this page periodically. The current version always applies from its stated effective date.
Contacting Our Privacy Team
For any questions about this Privacy Policy, to make a data rights request, or to report a data concern, please reach us through our 24/7 Live Chat available on every page of jus22.
We do not publish an email address for privacy enquiries — all requests are handled through Live Chat, where we can verify your identity securely before accessing any account data.
We aim to acknowledge every request within 24 hours and provide a full response within 30 calendar days. Complex requests involving large volumes of data may take up to 60 days; we will inform you if this applies to your case.
Have questions about your account data or want to know more about how jus22 works? Our support team is available around the clock.
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