What Responsible Gaming Means at jus22
jus22 is built for entertainment — not as a source of income or a way to recover money you've lost. Responsible gaming is the principle that every player sets clear personal boundaries before they start, and sticks to them. Our platform provides the tools; you decide how to use them.
All features described on this page are available from your jus22 account settings at any time. There is no fee to use them, and activating a limit or exclusion does not affect any bonus balance you have already met the wagering requirement for.
Age Restriction: 18+ Only
jus22 accepts registrations only from players who are at least 18 years old. During the Know Your Customer (KYC) process — which is required before your first withdrawal — we verify age using one of the following documents:
- National ID Card (NID / MyKad)
- Passport
- Driving Licence
Accounts where we have reason to believe the holder is under 18 will be suspended immediately. Any winnings accumulated on an underage account are forfeited. If you suspect someone under 18 is using your account, contact our 24/7 Live Chat right away.
Your Account Controls
Inside your jus22 account, under Settings → Responsible Gaming, you will find three categories of self-management tool. Each setting takes effect immediately once confirmed and cannot be reversed for the duration you choose.
Deposit and Spending Limits
You can set a maximum deposit amount over any rolling period — daily, weekly or monthly. For example, setting RM 200 per week means that once you have deposited a total of RM 200 within any seven-day window, further deposits will be blocked until the period resets. The minimum deposit at jus22 is RM 5.
How limit changes work
Lowering a limit takes effect immediately. Raising or removing a limit has a 48-hour cooling-off period before the new, higher cap is applied. This delay is intentional — it gives you time to reconsider a decision made under pressure or during a losing streak.
Cooling-Off Periods
A cooling-off period temporarily locks your jus22 account. You can choose a duration of 1 day, 3 days, 7 days, 14 days, 28 days or 42 days (six weeks). During a cooling-off period:
- You cannot log in or place any bets.
- You cannot deposit funds.
- Existing withdrawal requests already submitted will still be processed normally.
- The period cannot be shortened once activated.
Cooling-off is useful if you notice that you've been spending more than planned, or if life circumstances mean you want a short, enforced break without committing to a long exclusion.
Self-Exclusion: Step-by-Step
Self-exclusion is a longer-term measure. Once activated, your jus22 account is locked for the period you choose, ranging from 6 months to 5 years. You will not receive any promotional communications during this time. The exclusion cannot be reversed early under any circumstances — this is a firm safeguard, not a soft lock.
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1
Open Account Settings
Log in to jus22, tap your profile icon (top right), then choose Settings → Responsible Gaming.
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2
Select Self-Exclusion
Choose your exclusion duration: 6 months, 1 year, 2 years or 5 years. Read the on-screen summary carefully before proceeding.
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3
Confirm Your Identity
Enter your account password and complete a one-time verification to confirm that the request is genuinely from you.
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4
Account Locked Immediately
Your jus22 account is locked within seconds. You will receive a confirmation to your registered contact. Any eligible balance can be withdrawn after identity verification.
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5
Contact Support if Needed
If you are unable to activate self-exclusion yourself — for example during a crisis — contact 24/7 Live Chat and our team will action it immediately on your behalf.
Recognising Problem Gambling
Problem gambling can develop gradually. The following patterns are worth paying attention to. Ticking several of these does not mean you have a disorder, but it is a signal worth taking seriously.
| Behaviour or feeling | What it may indicate |
|---|---|
| Spending more than you planned, session after session | Chasing losses or difficulty sticking to self-set limits |
| Betting to recover money lost in a previous session | Classic "chasing" pattern — one of the strongest risk indicators |
| Feeling restless or irritable when not gambling | Possible emotional dependency on the activity |
| Hiding your gambling activity from family or friends | Shame or awareness that the behaviour has gone beyond entertainment |
| Using money set aside for bills, rent or groceries | Financial harm — act immediately, set a deposit limit or self-exclude |
| Thinking about gambling when you are supposed to be focused on work or family | Preoccupation that may signal a harmful habit forming |
If you recognise three or more of the above, we strongly encourage you to use the self-exclusion tool or speak to a counsellor. Acting early is far easier than waiting until the problem is severe.
Getting Help
If you or someone you know needs support, the following options are available. All are confidential.
Protecting Younger Household Members
If your device is shared with children or teenagers in your household, take these practical steps to prevent them from accessing your jus22 account:
- Enable a screen lock on your phone or tablet and do not share the PIN.
- Do not save your jus22 password in your phone's browser auto-fill if the device is shared.
- Log out of your jus22 account after each session — especially on shared computers.
- Consider installing parental control software such as Family Link (Android) or Screen Time (iOS) to block gambling-related domains on family devices.
- Keep your jus22 App icon in a folder that is not on the main home screen.
jus22 also has an internal detection layer that flags accounts showing behavioural patterns inconsistent with adult use. If a flag is raised, the account may be suspended pending age verification.
Questions About These Tools
Can I undo a cooling-off period early?
No. Once a cooling-off period is confirmed, it runs to the end of the duration you selected. This is deliberate — the cooling-off tool is only effective if it cannot be reversed in the heat of the moment. Plan the duration carefully before activating it.
What happens to my wallet balance during self-exclusion?
Your balance is preserved. You can request a withdrawal of your eligible balance by contacting jus22 Live Chat. You will need to complete KYC verification first if you have not done so already. Withdrawals are processed normally — the minimum withdrawal amount is RM 40.
Will jus22 still send me bonus promotions during exclusion?
No. When you activate a self-exclusion, your account is removed from all marketing lists. You will not receive SMS, push notifications or email promotions for the duration of the exclusion period.
Can I set separate limits for specific game types?
At present, jus22 deposit limits apply across the whole account rather than per game category. You can, however, use session time reminders (also in Settings → Responsible Gaming) which alert you after a set number of minutes of continuous play on any game.
I set a deposit limit but it does not seem to be working. What should I do?
Confirm the limit was saved by checking Settings → Responsible Gaming → Active Limits. If the limit shows as active and you are still able to deposit above it, contact 24/7 Live Chat immediately with a screenshot. Our team will investigate within the same session and apply a manual cap if needed while the issue is reviewed.
Playing responsibly is more enjoyable in the long run. If you're happy with your limits, explore the jus22 game lobby — or create a free account to set your limits before your first deposit.